HCL invites young and dynamic Voice Coach/Quality Coach with 2+ years of experience.
Venue: HCL Technologies Ltd., - BPO services,
Block no: 1,84, Greams Road, Thousand Lights, Chennai - 600006.
Land mark: Behind MRF building
Time: 11am to 6pm
Date: May 19, 2008 to May 21,2008
Job Description:
*Monitor calls and give feedback to teams assigned
*Check on the voice and accent aspects of calls
*Coach the advisors on voice/ accent/ pronunciation and other soft skill parameters
*Conduct training sessions to enhance the customer handling skills of agents and ensure steady improvement in the related Metrics
*Maintain all reports & documents related to defined roles.
*Attend all calibration sessions (Internal & Client)
*To ensure improvement of CSCO scores
*Ensure overall improvement of EDCSM scores.
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